What is the role of informal intermediaries or brokers in facilitating citizen-state interaction in Delhi, India and how does the government of Delhi respond?
In this article based on his Research Paper written as part of his MA in Development Studies at the International Institute of Social Studies, alumnus Sushant Anand and Dr Sylvia Bergh investigate how informal mediation channels facilitate citizen-state interaction at the Citizen Service Bureaus (CSBs) within the Municipal Corporation of Delhi (MCD).
In particular, their study discusses the role of informal intermediaries or brokers and unpacks the institutional responses from the Government of Delhi. They conclude their article with some policy implications on how the MCD could improve its service delivery to citizens.
Originally published in Economic and Political Weekly, the article is now also available in open access - 'No formalities please!' Broker practices in the Municipal Governance of New Delhi
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